Privacy Policy
This policy explains how National Estate Agency collects, uses and protects personal information.
Prospective partners
We collect the business and contact details, service coverage and notes you submit so we can review and reply to your partner enquiry. Optional partner and launch updates require your separate permission. Registering does not appoint your business or grant access to customer information.
Authorised administrators review applications using our Supabase database. Requested replies and permitted updates may be sent through Resend. Emails include a link to withdraw from partner updates; you can also reply or contact our team. We retain the registration while the conversation remains relevant and keep the minimum record needed to honour withdrawals. We may record public business websites and service information when researching potential partners; research alone does not enrol a business in marketing emails.
June 2027 launch registrations
When you register your interest, we collect your name, email, town or postcode, selected services and a record of your permission. We use these details to manage your registration and email you about our June 2027 launch and the services you selected. Registration does not create a customer account or book a service.
Your registration is stored securely with our website provider and is available to authorised administrators. We do not share your details with service partners simply because you register. You can withdraw permission, correct your details or request deletion by contacting info@nationalestateagency.co.uk. We retain registration details only as long as needed for these purposes, including recording requests not to receive further updates.
1. Introduction
National Estate Agency is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information provided through our website, by email, by telephone and during the course of our services.
2. Information We May Collect
We may collect personal information including your name, address, email address, telephone number, property details, preferred locations, service preferences and any other information you provide when requesting a valuation, arranging a viewing or making an enquiry.
We may also collect technical information through website usage, such as browser type, device information, IP address and pages visited, where permitted by applicable law and cookie settings.
3. How We Use Personal Information
We use personal information to respond to enquiries, arrange valuations and viewings, market or manage property, progress transactions and provide relevant customer service.
We may also use information to improve our website, review service performance, maintain records, comply with legal obligations and protect our business against fraud, misuse or legal claims.
4. Lawful Basis for Processing
Depending on the circumstances, we may process personal information because it is necessary to perform a contract, to take steps prior to entering into a contract, to comply with legal obligations, to pursue legitimate business interests or because you have given consent where required.
5. Sharing Information
We do not sell personal information. We may share information with trusted service providers, contractors, property portals, referencing providers, payment processors, website providers or professional advisers where reasonably necessary to provide services or operate our business.
We may also disclose information where required by law, regulation, legal process or to protect our rights, customers, staff or business operations.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, analyse website usage and support user experience. Cookies may remember preferences, help us understand how visitors use the site and allow certain features to work correctly.
You can usually manage cookie settings through your browser. Restricting cookies may affect some website functionality.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure, and you provide information at your own risk.
8. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including service delivery, record keeping, legal compliance, accounting and the resolution of complaints or disputes.
9. Your Rights
Depending on applicable data protection law, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction of processing, objection to certain processing and data portability where relevant.
If processing is based on consent, you may also withdraw consent at any time, although this will not affect processing already carried out lawfully before withdrawal.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites, and you should review their own privacy policies where relevant.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or website functionality. The latest version published on our website will apply.
12. Contact Us
If you have any questions about this Privacy Policy or about how National Estate Agency handles personal information, email info@nationalestateagency.co.uk. National Estate Agency is operated by LJS Transport Ltd, company number 16833077.