Services

Choose the property service that matches your next decision

The right starting point depends on what you need to decide. A homeowner comparing possible sale prices needs a different conversation from a landlord arranging ongoing maintenance or a business looking for premises. National Estate Agency launches in June 2027. This directory explains the purpose of our planned service lines and helps you prepare a focused enquiry without assuming that every property or area can be accommodated automatically.

Use the individual guides for detailed preparation, then register your interest in the services relevant to your circumstances. You can select more than one. An expression of interest gives us a starting picture of your requirements, but the available service, timing, responsibilities and charges must be confirmed before instruction. The descriptions below are a way to organise your questions rather than a substitute for a written proposal.

Residential sales: preparing and progressing a home sale

Start with residential sales if your main objective is to sell a home. The relevant discussion covers preparation, marketing, viewing arrangements, negotiation and the work needed to keep the transaction progressing. Explain your preferred timing and whether the sale is connected to another purchase. Those dependencies can affect which options suit you and what should be prepared first.

Our residential sales guide sets out questions about evidence, presentation, offers and moving arrangements. Use it to compare proposed instructions task by task. Check what the agency fee includes, when it is payable and which activities involve separate providers. If removals form part of the plan, obtain an individual quotation and scope for the moving service alongside the sales agreement so both parts are clear.

Property valuations: evidence for a planning decision

Choose property valuations when you want to understand a possible sale or rental position before deciding what to do. Explain the purpose of the assessment and the date when you expect to act. Gather the basic property information you already have, including any features, changes or issues that could affect a comparison with other homes.

The valuation guide explains comparables, assumptions and the distinction between an agency marketing appraisal and a valuation required for a formal purpose. If a lender, court or another organisation needs a report, ask what professional and scope it requires. A headline estimate should not be reused for an unrelated purpose without checking whether it is appropriate.

Lettings: bringing a rental property to market

Lettings is the starting point for an owner planning to find an occupier. Consider the property's readiness, expected timing, proposed presentation and the tasks you want delegated. Ask what the agent would handle during marketing, applicant communication, tenancy preparation and handover. The answers should identify both included activities and responsibilities that remain with the landlord.

Read the lettings guide to prepare that discussion. Requirements depend on the property's jurisdiction and circumstances, and current obligations should be checked through appropriate official guidance and professional advice. A rental figure is one part of the plan; readiness, administration, costs and the owner's continuing responsibilities also need attention before an instruction or tenancy is agreed.

Property management: organising the continuing work

Property management concerns what happens after a property is occupied. It may involve communication, records, rent administration, visits and maintenance coordination, depending on the agreed scope. Start by listing the decisions you want to retain and the work you would like someone else to arrange. Your location and availability can be as relevant as the number of properties involved.

The property management guide helps you examine approval limits, contractor arrangements, reporting and handover. A service called “management” should still explain exactly who does each task. Compare proposals using likely situations for your property, including an unexpected repair or an unanswered payment question, and ask what would be included or separately charged.

New homes: a development or purchase with different dependencies

Select new homes if you are exploring a newly built property or considering an agency instruction for a development. Buyers need to understand the particular plot, specification, reservation arrangements and the relationship between construction and moving dates. Developers need an accurate brief, an approved information set and a clear process for handling enquiries and changes.

Our new homes guide addresses both perspectives. It does not advertise a current development portfolio or reserve a property. A subsequent discussion must establish what is available and which services can be provided. Keep the distinction between illustrative material and confirmed property information clear, especially where building work or the wider development is still in progress.

Commercial property: premises, ownership and business requirements

Commercial enquiries need a brief that explains the proposed transaction and how the property is intended to be used. Owners may be considering sale or letting; occupiers may be comparing premises against a business requirement. Describe the property type, location, timing and the features that are essential to the decision, rather than beginning with a broad label alone.

Read the commercial property guide for questions about costs, practical suitability, heads of terms and specialist advice. A general enquiry does not confirm that every asset type can be handled. The scope and professional input must fit the transaction. Legal, technical, tax and valuation questions should be directed to the appropriate adviser before a commitment is made.

Removals: the final stage needs its own practical brief

Moving arrangements need a practical brief and an individual quotation. To discuss the services you might need, describe what needs moving, the addresses involved where known, access constraints and intended timing. Mention items requiring special handling and any uncertainty about the destination or date. The confirmed scope should explain what is included for your circumstances.

Ask separately about packing, storage, materials, date changes or other work that your move may require. Do not assume that every agency instruction, letting or commercial relocation automatically qualifies for the same arrangement. The removals offer and the separate agency or partner fees need to be understood together. You can select removals on the registration form alongside the relevant property service.

When you need more than one service

Several services can relate to the same decision. A landlord considering a sale might first compare valuation advice with the ongoing management requirement. A homeowner buying a new build may need to plan a sale and removals around an uncertain construction date. List the dependencies between services so each provider understands what their part needs to achieve.

Ask who will coordinate updates and where responsibility passes from one provider to another. A connected journey should make those boundaries understandable rather than hide them. Where a partner is introduced, confirm their identity, proposed work, charges and any referral arrangement. You can compare alternatives and choose the appropriate provider for the specialist advice or work you require.

Compare a proposal before agreeing an instruction

Create a short comparison sheet for each proposal. Record the agreed tasks, exclusions, applicable tax, payment triggers and the arrangements for changing or ending the instruction. Note the people involved and the communication process. If a point is only explained verbally, request written clarification before relying on it. A clear record is useful when several owners or decision-makers are involved.

Ask how the service would respond to realistic changes: a delayed sale, different moving date, repair requiring approval or a property that needs another specialist. These questions test whether the proposed scope fits your situation. They should lead to an understandable agreement rather than an expectation that a generic package will cover every possible event.

How should I prepare an initial enquiry?

Begin with your town or postcode, the service you are considering and the decision you want help making. Keep a separate note of your likely timing, property type and any important dependency. You do not need to send identity documents, financial records or tenancy files to express interest in the launch.

Can I register before deciding which service to instruct?

Yes. Select the services that may be relevant and use the guides to clarify your questions. Registration does not appoint the agency, book a visit or confirm eligibility for an offer. A later discussion can establish the appropriate next step once your plans, service availability and the terms for your circumstances are clearer.

What does June 2027 mean for my plans?

June 2027 is the advertised launch month, rather than a confirmed appointment or moving date for an individual enquiry. Use the interest form if you want the updates you consent to receive. If you need a service sooner, make decisions using confirmed provider availability and your own deadlines rather than assuming the launch registration secures an earlier service.